GENERAL CONTRACTING CONDITIONS

This document establishes the general contracting conditions governing the use of this website (www.ticketic.org) and the contracting of services to the same, whatever the digital medium, support or device through which it can be accessed, between Ticketcoop SCCL (hereinafter, TICKETIC) and its users or clients.

The user is requested to carefully read these general contracting conditions, the privacy policy and the cookies policy before using this website.

TICKETIC is an online purchase service, available 24 hours a day, to purchase tickets for concerts, shows and other events.

Any purchase of tickets is governed by these terms and conditions, any special terms and conditions that may be published on this website and the terms and conditions set out by the promoters on their respective websites.

All purchases will be subject to card verification and other security measures and the transaction may be cancelled if the verification process is not passed.

All purchases will be subject to card verification and other security measures and the transaction may be cancelled.

Through the website www.ticketic.org, the user has at his disposal a service for the advance sale of tickets, and TICKETIC manages their distribution in the name and on behalf of the promoter. TICKETIC acts as a mere intermediary in the sale of tickets to concerts, shows or other events organised by the promoters and does not exercise any control over them or over the availability of tickets. Por lo tanto, TICKETIC no es responsable de ningún retraso, cancelación ni de cualquier otra circunstancia que pueda dar lugar a una reclamación relacionada con el acontecimiento del organizador o recinto como por ejemplo, entre otros, las condiciones de visibilidad, calidad del sonido, accesibilidad, etc.

Toda reclamación sobre la realización, suspensión, modificación o anulación del acontecimiento contratado tendrá que dirigirse al organizador con la presentación de la entrada.
En aquellos supuestos en que los tickets tengan que estar personalizados por exigencias del promotor del acontecimiento, se solicitarán al usuario que facilite los datos correspondientes.

Se informa a los usuarios que TICKETIC se reserva el derecho a modificar, sin previo aviso, las presentes condiciones generales de contratación, respetando en todo caso las condiciones generales vigentes en el momento de realización de la contratación o compra realizada por el usuario.

Para poder comprar una entrada el usuario tiene que ser mayor de edad y tener una tarjeta de crédito o débito válidamente emitida a su nombre.

El usuario se compromete a no conseguir las entradas mediante el uso no autorizado de robots ni otros dispositivos automatizados ni otra actividad ilícita o no autorizada. TICKETIC se reserva el derecho de anular, sin previo aviso, cualquier operación razonablemente sospechosa de haber incumplido la presente disposición.

El usuario, con la aceptación de los términos y condiciones, declara ser mayor de edad y tener capacidad suficiente para conocer y aceptar los trámites aquí expuestos como necesarios para proceder a la compra.
En el supuesto de que la contratación la haga un menor de edad, es necesaria la autorización de sus padres o tutores legales. El usuario es el único responsable de la veracidad y exactitud de los datos proporcionados a TICKETIC en el proceso de reserva.

Datos identificativos del responsable del tratamiento

Sociedad
Ticketcoop SCCL (en lo sucesivo, TICKETIC)
N.I.F
F67528521
Dirección
Calle Riu Llobregat, 47, bajos, del Prat de Llobregat (08820 - Barcelona)
Correo electrónico
lopd@ticketic.org
Página web
www.ticketic.org
Registro de fundaciones de la Generalitat de Cataluña
Número de registro: 3002

Antes de comprar

Los usuarios que naveguen a través de la presente página web podrán visualizar, clasificados por categorías y subcategorías, la totalidad de servicios ofrecidos para su adquisición.

Haciendo clic en cada uno de ellos, el usuario accede a una ficha completa de los servicios, en las cuales se podrá ver una descripción de estos, su disponibilidad y precio. Del mismo modo, se informa los usuarios que los datos informativos proporcionados en la descripción de los servicios se realizan en base a los datos proporcionados por sus promotores.

El servicio de venta de entradas es de carácter oneroso, y en todo momento el usuario tiene en la web la información sobre el precio de cada entrada. El servicio de información que se ofrece a través de la web es de carácter gratuito.

La venta de entradas se realiza en la medida y disposición que las asignen los promotores. La cantidad de entradas a disposición de TICKETIC puede variar de un espectáculo a otro. TICKETIC no ejerce ningún tipo de control sobre la disponibilidad de entradas.

En el proceso de compra y siempre antes de que finalice el mismo, el usuario dispondrá de toda la información relativa al precio final completo, que será mostrado en euros e incluyen el I.V.A. aplicable y/o cualquier otro impuesto que fueran aplicable, desglosando en su caso el importe de los incrementos o descuentos que sean aplicable a la oferta y los gastos adicionales que se repercutan al usuario.
Estos precios serán en todo momento los vigentes, exceptuando los posibles errores tipográficos manifiestos.

The promoters or organisers of shows and/or events determine the conditions of the tickets and the events to which they give access and provide TICKETIC with the tickets for sale to the public through this distribution channel.

Access and registration

For each case of ticket purchase, the system will indicate whether it is necessary to be registered and the data marked as obligatory that you will have to provide.

The registered user will be identified by email and password. The user will be responsible for the safekeeping of their password, assuming any harm or damage that may arise from its misuse.

The user will be responsible for the safekeeping of their password, assuming any harm or damage that may arise from its misuse.

The user may modify the data provided during the registration process at any time.

How to make a purchase

To make a purchase, the user will have to follow the online purchase procedure and follow the indications shown on the screen at all times. If the user has any doubts, he/she can consult the present general terms and conditions of contract.

TICKETIC may limit the number of tickets that a user may purchase for each show. The maximum number of tickets per person or per payment card may be limited. TICKETIC reserves the right to cancel any tickets purchased in excess of this number.

TICKETIC reserves the right to cancel any tickets purchased in excess of this number.

Tickets may not be resold or transferred where legally prohibited. Except with the express authorisation of the promoter, tickets may not be used for advertising, promotion, competitions or prize draws. To use trademarks or other distinctive signs, as well as works protected by intellectual property rights, the prior consent of the owner is required.

For confirmation of the use of the ticket, please contact the promoter.

For the confirmation of the order it will be necessary to inform a series of data in order to ensure the identity of the person (natural or legal) contracting the services of TICKETIC. Without this information, TICKETIC will not be able to provide the services contracted through its website.

To proceed with the purchase of tickets, the user will have to click on the "Reel" button. As the user selects what he/she wants, he/she will be able to preview in the "Reel" what is the service pending payment.

If the user wishes to view their order in more detail, they can click on the "Reel" section and will be directed to another screen where a summary of the selected service will be displayed. Once there, they can choose to continue shopping or confirm their order.

If the user has a discount coupon that TICKETIC has in force, they can validate it in the corresponding box. The discount will be displayed in the breakdown of the price of the selected service.

To finalise the purchase selected by the user, they will have to click on the "Go to checkout" button that they will find at the bottom of their purchase. Subsequently, it will be necessary to complete the information as requested, in addition to selecting, where applicable, the invoicing details and the identification details of the user and the attendees. Subsequently, you will be redirected to the payment platform, once you have clicked on "Place order"

Payment System

Payment for the contracted services may be made by credit or debit card subject to the following conditions:

Payment by credit or debit card is subject to the following conditions:

Payment by credit or debit card will be made through a payment gateway managed by a bank with a certified secure server. The bank details entered are encrypted and securely transmitted to the bank's services. Subsequently, they are verified with the bank to avoid possible fraud and abuse.

The user is informed that TICKETIC does not have the bank details of the credit or debit card used by the user to make the purchase.

In the event that the amount of the purchase is fraudulently or improperly charged using the payment card number, this will entitle the purchaser to demand the immediate cancellation of the charge. However, if the purchase was actually made by the cardholder and the demand for reimbursement is not the result of exercising the right of withdrawal or termination, the purchaser shall be obliged to compensate the entrepreneur for the damages incurred as a result of this cancellation.

On completion of the order, TICKETIC will always send an email to the user confirming the completion of the order.

Confirmation and ticket collection

Once the purchase has been completed and the confirmation email has been received, the user will be able to collect the tickets. Both on the final purchase screen and in the confirmation email, the available collection options will be indicated.

The ticket entitles the user to a seat or space of the value that corresponds to the one indicated on the ticket. TICKETIC and the promoters reserve the right to allocate seats other than those allocated on the ticket.

The ticket entitles you to a seat or space of the value that corresponds to the value indicated on the ticket.

Distribution of the amount paid fear the user

TICKETIC manages the income derived from ticket commissions with transparency and accountability.

TICKETIC allocates between 25% and 55% of the revenue to cultural and solidarity projects.

TICKETIC will allocate between 25% and 55% of the revenue to cultural and solidarity projects.

The criteria will vary depending on the volume of income at any given time.

The amounts will be published on the website.

The amounts will be published annually on the website.

Cancellations and right of withdrawal

The user must ensure, before processing the purchase, the accuracy and adequacy of the data entered, since it is not possible to cancel or refund the tickets purchased once the purchase has been made. Not being able to attend the show or making a mistake when purchasing the tickets are not grounds for a refund.

The tickets can only be cancelled after the purchase has been made.

Tickets can only be cancelled due to possible technical or operational incidents attributable to TICKETIC.

In this sense, the user will not be able to exercise the right of withdrawal or termination provided for in the consumer and user regulations, as this right is excluded for services related to leisure or recreational activities, in accordance with the provisions of art. 103 of the rewritten text of the General Law for the Defence of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of 16 November.

Cancellation of events

TICKETIC is a mere intermediary in the sale of tickets for events organised by a third party, it is not involved in the organisation of these events and therefore has no control over the suspension or cancellation of these events, the responsibility for which lies directly with the organiser or promoter or artist. Any complaints regarding the cancellation of the contracted event must be addressed to the organiser or promoter with the presentation of the ticket.

Change of dates

In the event of a change in the date of an event, the organiser will offer a seat of equivalent value to the original ticket, subject to availability. In the event of not being able to attend the new date of the event, a refund of the ticket price will be offered. A deadline will be set for communicating the impossibility of attending the new date. Once the deadline has expired without any communication having been received, the reservation will be confirmed and the right to a refund will be extinguished.

Substantial alteration

If there is a substantial alteration to an event or show, the user may choose to confirm attendance or request a refund within the deadline. If no communication is made, the booking may be confirmed and the right to a refund will be extinguished

Devoluciones

Una vez adquirida la entrada, no se realizarán cambios ni se devolverá el importe, excepto por causas previstas en la legislación vigente.

Se recomienda al usuario guardar las entradas en lugar seguro. TICKETIC no asume ninguna responsabilidad en caso de pérdida, robo, deterioro o destrucción.

En caso de cancelación del acontecimiento o espectáculo (sin cambio de fechas) el organizador tendrá que devolver a los usuarios el importe abonado y atender las reclamaciones por este motivo que sean procedentes de acuerdo con la legislación aplicable.

En caso de cancelación se ofrecerá al usuario la devolución del importe del precio de venta de la entrada adquirida, sin incluir los gastos de gestión.
Los gastos de gestión retribuyen el servicio prestado por TICKETIC al usuario para localizar y transmitir la entrada, de forma independiente a la ejecución del acontecimiento o espectáculo.

TICKETIC, como distribuidor, se compromete a devolver el importe cuando reciba la orden exprés del organizador o promotor del acontecimiento.

Integridad y salvaguardia de las estipulaciones del presente documento

Cada una de las estipulaciones del presente documento serán interpretadas separada e independientemente de las otras. In the event that any of the clauses shall be invalid or unenforceable under any rule of law or declared void by any Court, rule of law or administrative authority, the invalidity shall only affect this clause and not the entirety and existence of the contract, with the remaining agreements remaining in full force and effect.

It should be noted that the conditions set out in this contract shall be considered as general, and that, in case of contradiction, the specific conditions agreed in the annexes of this document shall be considered as valid.

Invoicing

TICKETIC can only issue invoices for the services charged to the user for management fees, as well as issue the corresponding donation certificate.

In the event that the user requests an invoice for the amount of the ticket purchased, TICKETIC will provide the contact details of the organiser of the event so that they can request it.

Customer Services

TICKETIC has two ways of contacting the user to clarify any questions that may arise:

For questions related to the organisation of the event

Customer service.

For questions related to the processing of personal data, please write to lopd@ticketic.org.

For other queries, please contact us at lopd@ticketic.org.

Customer Service.

For other queries, please use the customer service form.

Applicable law. Jurisdiction

The use of our website and contracts for the purchase of products through this website shall be governed by Spanish law.

All disputes arising from the use of this website shall be governed by the laws of Spain.

Any dispute arising out of or in connection with the use of the website or these contracts shall be subject to the non-exclusive jurisdiction of the Spanish courts.

If you are contracting as a consumer, nothing in this clause shall affect your rights as a consumer under applicable law.

In the event that this is a sale and purchase made by a company acting within the framework of its business or commercial activity, both parties submit, expressly waiving any other jurisdiction, to the Courts and Tribunals of Barcelona (Spain).

These general conditions have been drawn up in accordance with Law 34/2002, of 11 July, on information society services and electronic commerce, Law 7/1998, of 13 April, on general contracting conditions; Royal Legislative Decree 1/2007, of 16 November, approving the Consolidated Text of the General Law for the Defence of Consumers and Users and other complementary laws, as well as all legal provisions arising from the corresponding applications.

Information on online dispute resolution/consumer arbitration

Pursuant to the provisions of Regulation (EU) 524/2013, which applies throughout the European Union, the European Commission provides an online dispute resolution platform and which is made available to users of this website at the following link: http://ec.europa.eu/consumers/odr

Through this link, users of the Website will be able to access the European Online Dispute Resolution (ODR) Platform. In the event that the user has had a problem with a purchase or the provision of an online service, he/she may use this means to submit any complaint in relation to this purchase or provision of services, as well as to opt for out-of-court settlement of the dispute that has arisen.